FAQ
Your Questions Answered – Understanding Our Auto Repair Process
Frequently Asked Questions
Have questions about our services or the repair process? Check out our FAQs for quick answers. If you can't find what you're looking for, don't hesitate to reach out — we're here to help!
Collision Repair
My insurance company is trying to direct me to another shop, what are my options?
Where your vehicle is repaired is completely up to you. Belmont Collision does work for ICBC, as well as all private insurance companies, and offers a Limited Lifetime Warranty regardless of which insurance company you have.
I'm not covered for a rental vehicle, do you supply one?
Yes, some conditions apply.
Do you provide a guarantee on your work?
All repairs made to your vehicle are guaranteed to have been completed to acceptable industry standards. Provided the described vehicle remains owned and registered to the individual named on the work order, this guarantee protects against defective workmanship or materials from the date of repair as noted on the work order as follows:
- For the life of the vehicle on collision and paint repairs
- For such a period of time as specified by the parts supplier on parts supplied - (refer to ICBC Material Damage Manual - Standard of Performance)
- Coverage for damage caused by or resulting from unreasonable use, maintenance, or care of the vehicle is excluded. If you have any questions regarding this guarantee, please do not hesitate to ask any of our helpful staff at any time.
- For the life of the vehicle on collision and paint repairs
- For such a period of time as specified by the parts supplier on parts supplied - (refer to ICBC Material Damage Manual - Standard of Performance)
- Coverage for damage caused by or resulting from unreasonable use, maintenance, or care of the vehicle is excluded. If you have any questions regarding this guarantee, please do not hesitate to ask any of our helpful staff at any time.
My vehicle was in an accident, what should I do?
Have your insurance papers from your car and any third party information ( if there was another vehicle involved) in front of you when you call. Pen and paper to make any notes and write down your claim number.
Call your insurance company and report the accident. They will want to know the time and place of the accident and what happened. You can let them know you want your car repaired at Belmont Collision. ICBC has 24 hour service and can be reached at 1-800-910-4222. If you are in Vancouver, call 604-520-8222. If you are outside of B., callC 1-800-667-7740. If you have private insurance coverage, the number will be on your insurance papers.
If your vehicle is not drivable and the insurance company is going to have it towed, please give us a call and see if we have room to accept it. We will go over your options should you need a replacement vehicle while your car is in for repairs.
If your car is drivable, please call us (250)478-5567 to set up an appointment time for an estimate.
On repair day, give yourself approximately 15-20 minutes to get you set up in a replacement car. When we disassemble your car, there is a chance of finding hidden damage that was not visually evident. We will notify you and your insurance company and order any required parts. This may extend the length of time to repair your vehicle, and we will update you with a new time frame.
Call your insurance company and report the accident. They will want to know the time and place of the accident and what happened. You can let them know you want your car repaired at Belmont Collision. ICBC has 24 hour service and can be reached at 1-800-910-4222. If you are in Vancouver, call 604-520-8222. If you are outside of B., callC 1-800-667-7740. If you have private insurance coverage, the number will be on your insurance papers.
If your vehicle is not drivable and the insurance company is going to have it towed, please give us a call and see if we have room to accept it. We will go over your options should you need a replacement vehicle while your car is in for repairs.
If your car is drivable, please call us (250)478-5567 to set up an appointment time for an estimate.
On repair day, give yourself approximately 15-20 minutes to get you set up in a replacement car. When we disassemble your car, there is a chance of finding hidden damage that was not visually evident. We will notify you and your insurance company and order any required parts. This may extend the length of time to repair your vehicle, and we will update you with a new time frame.
I need an estimate, what do I do?
We offer accurate, computerized visual estimates free of charge. More severe damage may require us to disassemble your car for a more accurate estimate and charges may apply. Appointments are necessary; please call us to set up a time and one of our friendly estimators will be happy to assist you. If the repairs will be paid by an insurance company, you will need to bring the claim number and certificate of insurance or vehicle registration. Due to the unique nature of collision repairs, we cannot give estimates over the phone. Our estimators need to view the damaged vehicle in order to prepare an estimate.
Mechanical Repair
Will I void warranty on my new car if I get it serviced at your shop?
No. We offer new car, warranty-approved maintenance services. We have fully licensed Interprovincial Technicians to do all maintenance work on your vehicle. If we find anything on your new vehicle we feel may be covered under your new car warranty, we will advise you to take it to the dealership for those repairs.
Do you do A/C?
Yes we do A/C service. We have all the required equipment to service your vehicle for the R134A and the new R1234 systems.
Do you do wheel alignments?
Yes we do wheel alignments. Here at Belmont we have a state of art alignment machine, with the longest vehicle lift in town to be able to wheel align anything from a Smart Car to a 4 door Long Box pick up.
Do you do out of province inspections?
Yes we do Provincial Inspections; we have 3 inspectors on staff to inspect your vehicle.
Do you do suspension work?
We do all types of suspension work at Belmont Collision, including Imported and Domestic vehicles.
What kind of warranty is offered for mechanical work?
Various Limited Warranties.
Collision Repair
My insurance company is trying to direct me to another shop, what are my options?
Where your vehicle is repaired is completely up to you. Belmont Collision does work for ICBC, as well as all private insurance companies, and offers a Limited Lifetime Warranty regardless of which insurance company you have.
I'm not covered for a rental vehicle, do you supply one?
Yes, some conditions apply.
Do you provide a guarantee on your work?
All repairs made to your vehicle are guaranteed to have been completed to acceptable industry standards. Provided the described vehicle remains owned and registered to the individual named on the work order, this guarantee protects against defective workmanship or materials from the date of repair as noted on the work order as follows:
- For the life of the vehicle on collision and paint repairs
- For such a period of time as specified by the parts supplier on parts supplied - (refer to ICBC Material Damage Manual - Standard of Performance)
- Coverage for damage caused by or resulting from unreasonable use, maintenance, or care of the vehicle is excluded. If you have any questions regarding this guarantee, please do not hesitate to ask any of our helpful staff at any time.
My vehicle was in an accident, what should I do?
- Have your insurance papers from your car and any third party information ( if there was another vehicle involved) in front of you when you call. Pen and paper to make any notes and write down your claim number.
- Call your insurance company and report the accident. They will want to know the time and place of the accident and what happened. You can let them know you want your car repaired at Belmont Collision. ICBC has 24 hour service and can be reached at 1-800-910-4222. If you are in Vancouver, call 604-520-8222. If you are outside of B., callC 1-800-667-7740. If you have private insurance coverage, the number will be on your insurance papers.
- If your vehicle is not drivable and the insurance company is going to have it towed, please give us a call and see if we have room to accept it. We will go over your options should you need a replacement vehicle while your car is in for repairs.
- If your car is drivable, please call us (250)478-5567 to set up an appointment time for an estimate.
- On repair day, give yourself approximately 15-20 minutes to get you set up in a replacement car. When we disassemble your car, there is a chance of finding hidden damage that was not visually evident. We will notify you and your insurance company and order any required parts. This may extend the length of time to repair your vehicle, and we will update you with a new time frame.
I need an estimate, what do I do?
We offer accurate, computerized visual estimates free of charge. More severe damage may require us to disassemble your car for a more accurate estimate and charges may apply. Appointments are necessary; please call us to set up a time and date, one of our friendly front office staff will be happy to assist you. If the repairs will be paid by an insurance company, you will need to bring the claim number and certificate of insurance or vehicle registration. Due to the unique nature of collision repairs, we cannot give estimates over the phone. Our estimators need to view the damaged vehicle in order to prepare an estimate.
Mechanical Repair
Will I void warranty on my new car if I get it serviced at your shop?
No. We offer new car, warranty-approved maintenance services. We have fully licensed Interprovincial Technicians to do all maintenance work on your vehicle. If we find anything on your new vehicle we feel may be covered under your new car warranty, we will advise you to take it to the dealership for those repairs.
Do you do A/C?
Yes we do A/C service. We have all the required equipment to service your vehicle for the R134A and the new R1234 systems.
Do you do wheel alignments?
- Yes we do wheel alignments. Here at Belmont we have a state of art alignment machine, with the longest vehicle lift in town to be able to wheel align anything from a Smart Car to a 4 door Long Box pick up.
Do you do out of province inspections?
Yes we do Provincial Inspections; we have 3 inspectors on staff to inspect your vehicle.
What kind of warranty is offered for mechanical work?
Various Limited Warranties.
Glass Repair & Replacements
Do you do windshield replacement?
Yes.
What kind of warranty is provided?
Full lifetime warranty.
Do you do glass chip repairs?
Yes.
What type of glass do you repair?
We replace windshields, back glass, door glass, side glass, and some sunroof replacements
Do you provide a courtesy car?
Yes, some conditions apply.
